When does advance booking open on Ticketgenie?
The advance booking facility is directly controlled by the event promoter. Whenever
the promoter opens the event for advance booking, the same is automatically made
available on www.ticketgenie.in
How many tickets can I book in one transaction?
You are allowed a maximum of 6 tickets per transaction irrespective of the number
of events the transaction covers. The maximum and minimum tickets may vary from
time to time.
My booking number is __________. Can you check and revert
if my booking is confirmed?
On the Ticketgenie site, please login with your username and password. Alternatively,
you can write to us at firstname.lastname@example.org.
How can I confirm whether my tickets have been booked?
When a booking is confirmed, an email from email@example.com is automatically sent
to you with the booking details. If you are not on DND you will also get an SMS.
In the rare event that you do not receive the email, kindly check Spam or Junk mail
box. Alternately, you can login & check booking confirmation online.
I accidentally booked my tickets for the incorrect dates,
can you change the tickets?
No. It is not possible to replace or refund tickets once they have been confirmed.
Can we cancel or replace our tickets?
No. As per prevailing regulations, once a ticket has been paid for, it is deemed
sold. It cannot be replaced or cancelled.
What is the mode of payment once I book my tickets?
At Ticketgenie accepts NET BANKING,VISA & MASTER CREDIT / DEBIT CARDS.
When I enter my credit card information, the site asks
for a CVV code. What is the CVV code?
The CVV (Card Verification Value) is a 3 or 4 digit code embossed or imprinted on
the upper right corner of the signature strip on the reverse side of the VISA and
Mastercard. This is an additional security measure that also ensures that you have
access or in physical possession of the credit card in order to use the CVV code.
My booking has been rejected, but my credit card has
been charged? What do I do?
This is a very rare situation, and can occur in case of a network fluctuation of
the customer or the bank payment gateway. Hence, the customers booking will not
be successful and no tickets will be issued, but at the same time the amount may
be deducted by the bank from the customer's account. In this case, a reverse request
for the charge on your credit card will be sent by us to the bank. Please be assured
that if the ticket has not been successfully booked, the charges on the card will
be reversed within 45 days.
The refund has still not been credited in my credit
As per our company policy we send a reverse request to the bank by us. Depending
on the card issuing bank, it can sometimes take up to 30 - 45 days for the reversal
to take effect.
In spite of several reminders, the refund is still not
reflecting on my card.
If it has been longer than 45 days, please contact us on firstname.lastname@example.org and we
will take this up as a priority with the bank to ensure the refund is done, at the
Can I book my tickets without my credit card since I
don't want to disclose my credit card details?
Currently, Ticketgenie offers Net Banking, credit and debit card bookings. The site
is completely secure. However, if you wish to pay by cash, you can check for the
nearest off line sales outlet on our website or write to us at email@example.com to
Will my tickets be delivered after my booking is done?
Courier customers tickets will be delivered within 3 days prior to the event to
the address specified at the time of booking the ticket. Customers, who opted for
Print at home, need to redeem the E-Ticket redemption voucher from the venue one
day prior to the match/event with all documents mentioned on the E-Ticket Voucher
and collect the hard ticket for entry into the venue.
Do I need to show my credit card when I collect my tickets?
Yes. It is necessary to show the credit card used for booking when you pick up the
tickets from the ticket counters or event venues. This is for your own safety and
is to ensure that the person booking the ticket is the bona fide owner of the card.
I have booked tickets on my credit card for my friends/family,
but I cannot attend the show personally. How do I ensure that they will be issued
tickets at the ticket counters and Event Venues without my card?
In the rare case
that you are not able to attend the event, your friend/family could pick up the
tickets in your absence by showing us a photocopy of the front and reverse of your
card used to purchase the tickets, with your signature on the photocopied page.
How much time before the show do I have to collect my
The tickets, which have already been paid for will be available for collection at
the ticket counter at least one day prior to the event. We recommend collecting
the ticket atleast 4 hours earlier from the ticket counter to avoid any inconvenience.
When will I get my Tickets if I have choosen courier
If you have chosen the courier option the tickets will be delivered 3 days prior
to the event.
I did not receive the tickets and the event is only
one day ahead whom should I contact?
Please contact us on firstname.lastname@example.org
How long does it take to book the tickets after I register
myself on the website?
It is not compulsory to register on the site to book tickets.
What are the benefits of registering on the site?
Registration gives you the benefit of being able to access your booking history.
It also gives you information about the great offer available to you.
I have forgotten my password, how do I proceed?
follow the instructions on the page to retrive your password.
I am trying to book my tickets, but the drop down list
is not working. What should I do?
Please try refreshing the page once and clear your browser cache. If you still face
problems, please email us on email@example.com.
What browser works best with Ticketgenie?
We currently support IE(version 5.5 or later), Firefox/Mozilla (Firefox 1.0, 1.5,
2.0) and are adding support for other browsers as well.
Why is the speed of this website so slow?
We have optimized the website to offer the best user experience. Please check your
connection with your Internet Service Provider.
a more personalized service and recommend events based on your browsing patterns.
What do I do if my booking is not completed?
In case of timed out transaction we may have received amount from your banker, kindly
verify with your bank. If we have received the amount you need not do anything,
you will get a confirmation email from firstname.lastname@example.org within 2 working days confirming
your ticket(s). If the amount is not charged to your account kindly re-book your
ticket(s). if you have any further Queries or concerns, you may kindly mail us email@example.com
mentioning the transaction details.